Grievance Policy

eLearners are encouraged, always, to communicate their concerns to Special Education Training Center (SETC) via email setcbusiness@gmail.com If a situation arises that the eLearner must file a complaint, the following “Grievance Policy” is provided below.

The eLearner must adhere to the following procedure:

1. Within 24 hours of the incident or eLearning course that has not been accessed, the eLearner must send their complaint in writing to setcbusiness@gmail.com

2. The eLearners complaint must be detailed about any incident or the name of the eLearning course, date of paid for the course, supporting documentation, the reason for the complaint being filed, and how you would like the issue resolved.

3. Within 5 -10 business days, the eLearner will be provided with a resolution to the incident. If Special Education Compliance and Training LLC is found to be in error, then the issue will be resolved by providing the eLearner with a free eLearning course or a credit to their account ONLY. No money will be refunded.

Note: No refunds will be made on any discounted eLearning courses/s and no money will be refunded. It is the eLearners responsibility to read the SETC Terms of Use and Conditions and various policies. PLEASE NOTE NO REFUNDS WILL BE MADE ON ANY DISCOUNTED ELEARNING COURSES, Master Trainer-of-Trainer, Reteach Series, and face-to-face training.

If you have any questions, please email us at setcbusiness@gmail.com

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Website: https://www.spedtraining.com

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