Grievance Policy

eLearners are encouraged, always, to communicate their concerns to Special Education Training Center (SETC) via email [email protected] If a situation arises that the eLearner must file a complaint, the following “Grievance Policy” is provided below.

The eLearner must adhere to the following procedure:

1. Within 24 hours of the incident or eLearning course that has not been accessed, the eLearner must send their complaint in writing to [email protected]

2. The eLearners complaint must be detailed about any incident or the name of the eLearning course, date of paid for the course, supporting documentation, the reason for the complaint being filed, and how you would like the issue resolved.

3. Within 5 -10 business days, the eLearner will be provided with a resolution to the incident. If Special Education Compliance and Training LLC is found to be in error, then the issue will be resolved by providing the eLearner with a free eLearning course or a credit to their account ONLY. No money will be refunded.

Note: No refunds will be made on any discounted eLearning courses/s and no money will be refunded. It is the eLearners responsibility to read the SETC Terms of Use and Conditions and various policies. PLEASE NOTE NO REFUNDS WILL BE MADE ON ANY DISCOUNTED ELEARNING COURSES, Master Trainer-of-Trainer, Reteach Series, and face-to-face training.

If you have any questions, please email us at [email protected]

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New Office Coming Soon!!!

Special Education Training Center
Beaumont Towers
2615 Calder Ave.
6th Floor, Ste. 675
Beaumont, Texas 77702

MAIL:
601 West Baker Road,
P.O. Box 2116
Baytown, Texas 77521-2306

Telephone: (832) 946-3031

Email: [email protected]

Business Email:
[email protected]

Website: https://www.spedtraining.com

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Texas Education Agency (TEA)

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American Speech-Language Hearing Association (ASHA)

National Association of School Psychologists (NASP) PENDING

National Association of Social Workers (NASW) PENDING

Use of this Site is subject to express terms of use. By using this site, you signify that you agree to be bound by these Terms of Use and ALL other polices and procedures.
Use of this Site is subject to express terms of use. By using this site, you signify that you agree to be bound by these Terms of Use and ALL other polices and procedures

Special Education Training Center ~ MAIL 601 West Baker Road, P.O. Box 2116 Baytown, Texas 77521-2306 ~ (832) 946-3031 ~Email: [email protected]

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