Grievence policy

Grievence Policy

eLearners are encouraged, always, to communicate their concerns to Special Education Training Center (SETC). If an elearning course or a situation arises that the eLearner must file a complaint, the following “Grievance Policy” must be followed. PLEASE NOTE NO REFUNDS WILL BE MADE ON ANY DISCOUNTED ELEARNING COURSES. If Special Education Training Center is found to be in error, then the issue will be resolved by providing the eLearner with a free eLearning course or a credit to their account ONLY. No money will be refunded.

The eLearner must adhere to the following procedure:

1.Within 24 hours of the incident or eLearning course that has not been access, the eLearner must send their compliant in writing to setc@spectraining.com

2. The eLearners compliant must be detail about any incident or the name of the eLearning course, date of paid for the course, supporting documentation, and the reason for the compliant being filed, and how you would like the issue resolved. Please note no refunds will be made on any discounted eLearning course/s and no money will be refunded. It is the eLearners responsibility to read the SETC Terms of Use and Conditions and various policies.

3. Within 5 business days, the eLearner will be provided a resolution to the incident and/or eLearning course/s. If Special Education Training Center is found to be in error, then the issue will be resolved by providing the eLearner with a free eLearning course or a credit to their account ONLY. No money will be refunded.

Connect Us

About Us

Our Team

Customize Courses

Courses Catalog

Reteach Enrichment 2021 Series

Blog

Accreditations

Special Education

Subscription Plans

FAQ

Site Map

My Account

Login/Register

Quick links

Privacy Policy

Terms of Use & Conditions

Cookie Policy

Liability Disclaimer

Legal Disclaimer

Website Access

Unethical Reporting Policy

Terms & Conditions Podcast/Newsletter

Contact Us

MAIL

Special Education Training Center

601 West Baker Road, Ste. 2116

Baytown, Texas 77521-2306

Telephone: (832) 946-3031

Email: setc@spedtraining.com

Website: https://www.spedtraining.com

Texas Education Agency

Continue Education Provider

Your country?

Your company size?

Your Profession?

I accept the Terms & Conditions

I would like to receive news, tips and tricks, and other promotional material

Forgot your password?